Returns Policy

You are welcome to exchange or return your online purchase within 30 days of delivery for any reason, providing it meets the following guidelines:

• Returned within 30 days of the package delivery date
• Items must be unworn, unwashed, unused with all original tags/labels attached
• Return costs shall be at the expense of the customer

Items purchased at full price can be returned for a refund.
All sale items are eligible for the normal returns process.
Damaged or faulty items may be returned for a repair, refund, credit or exchange at our discretion.

To start a return, contact our customer service team at hello@vuecommune.com.au with your order number as the email subject. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES
Please inspect your order upon receiving your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

POSTING YOUR ITEMS BACK TO US
Customers are responsible for all return postage costs for change of mind returns and exchanges received in an online order. Please ensure your return parcel is securely packaged and both sender’s address and Vue Commune's returns address are clearly displayed on the outside of the parcel. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.